What Shipping Methods Are Available?
We offer various shipping methods to ensure efficient and reliable delivery of your orders. Currently, we primarily ship with DHL, a renowned international shipping carrier. With DHL, we can provide shipping services throughout Europe, ensuring prompt and secure delivery to your desired location.
Do You Ship Internationally?
In addition to our European shipping options, we also offer overseas shipping for customers located outside of Europe. This allows us to extend our services globally, providing an opportunity for customers worldwide to enjoy our products. Whether you’re located within Europe or overseas, we strive to deliver your orders in a timely manner and with the utmost care.
Please note that shipping times may vary depending on the destination and any customs procedures that may be involved. We always aim to provide accurate estimates for delivery times and keep you informed throughout the shipping process. Should you have any specific questions or concerns regarding shipping, feel free to contact our customer support team, and we’ll be more than happy to assist you.
How Long Will It Take To Get My Package?
Please note that shipping times may vary depending on the destination and any customs procedures that may be involved. We always aim to provide accurate estimates for delivery times and keep you informed throughout the shipping process. Should you have any specific questions or concerns regarding shipping, feel free to contact our customer support team, and we’ll be more than happy to assist you. Usually it takes 2-4 working days to be delivered inside of EU.
What Payment Methods Are Accepted?
We provide our customers with convenient and secure payment options to accommodate their preferences. Currently, we accept two primary payment methods: credit cards and direct bank transfers.
If you prefer to pay using a credit card, we accept major credit cards such as Visa, Mastercard, American Express, and Discover. This allows for a quick and seamless checkout process, ensuring that your payment is processed securely.
For those who prefer to make direct bank transfers, we also offer this option. You can initiate a bank transfer directly from your bank account to ours. Please note that bank transfer payments may take a bit longer to process compared to credit card payments, as they involve the clearing and verification procedures of the banks.
Is Buying On-Line Safe?
We understand the importance of maintaining the confidentiality and security of your payment information. Therefore, we implement industry-standard security measures to safeguard your personal and financial data during the payment process.
Orders & Returns
How do I place an Order?
Placing an order on our website is a simple and straightforward process. Here’s a step-by-step guide on how to place an order:
Browse our website: Start by visiting our website and exploring the products or services we offer. You can navigate through different categories or use the search bar to find specific items you’re interested in.
Select your desired product: Once you’ve found the product you wish to purchase, click on it to view the product details, including price, description, and any available variations (such as size or color).
Add to cart: If you’re ready to proceed, click the “Add to Cart” button. This will add the item to your shopping cart. You can continue browsing and adding more products to your cart if desired.
Review your cart: When you’re ready to finalize your order, click on the shopping cart icon or “View Cart” button. This will take you to a summary page where you can review the items in your cart, quantities, and total cost.
Proceed to checkout: To proceed with your order, click on the “Proceed to Checkout” button. You may be prompted to create an account or log in if you haven’t done so already. Providing your shipping and billing information is essential at this stage.
Enter shipping details: Fill in the necessary shipping information, including your name, address, and contact details. Ensure that the information is accurate to prevent any delivery issues.
Select a shipping method: Choose the shipping method that suits your needs. If applicable, you’ll see the available options, such as standard shipping or expedited delivery. The associated costs may vary depending on your location and the weight of the package.
Choose a payment method: Select your preferred payment method from the available options. As mentioned earlier, we accept credit card payments and direct bank transfers. Follow the instructions to complete the payment process securely.
Review and place the order: Before finalizing your purchase, review the order summary, including the products, quantities, shipping details, and total cost. If everything looks correct, click on the “Place Order” or “Complete Purchase” button to confirm your order.
Order confirmation: Once your order has been successfully placed, you will receive an order confirmation notification via email. This confirmation will include your order number, a summary of the items purchased, and an estimated delivery timeframe.
If you have any questions or encounter any difficulties while placing your order, don’t hesitate to contact our customer support team for assistance. We’re here to help and ensure a smooth ordering process for you.
How Can I Cancel Or Change My Order?
We understand that circumstances may arise where you need to cancel or make changes to your order. We strive to accommodate such requests to the best of our abilities. Here’s how you can cancel or change your order:
Contact us promptly: If you wish to cancel or modify your order, please reach out to us as soon as possible. The quickest and most effective way to communicate your request is by sending an email to email@example.com. Alternatively, you can contact our customer support team through the available communication channels provided on our website.
Request cancellation or changes: In your email or communication, clearly state your order number and the specific changes you would like to make. If you want to cancel the order entirely, kindly indicate that as well.
Order status consideration: It’s important to note that if your order has already been dispatched for shipping, it may not be possible to make any changes or cancel the order. This is because once the package is in transit, we lose control over its whereabouts and delivery process.
Customer support assistance: Our dedicated customer support team will review your request and respond to you promptly. They will inform you if your order can be modified or canceled based on its status at the time of your request.
Refunds or returns: If your order has already been dispatched or delivered, and you still wish to cancel or make changes, we may not be able to accommodate those changes. However, you may be eligible for a return or refund process once you receive the products. Our customer support team can guide you through the necessary steps for returns or refunds if applicable.
We strive to provide exceptional customer service and will do our best to assist you with your order modifications or cancellations. Please keep in mind that contacting us as early as possible increases the likelihood of accommodating your request.
Do I need an account to place an order?
No, you don’t need an account.
How Do I Track My Order?
Once your order has been dispatched, we will provide you with a tracking number via email. This tracking number allows you to monitor the progress and whereabouts of your package during transit. You can use this tracking number on the carrier’s website or tracking portal to get real-time updates on the status of your order. If you have any questions or concerns about tracking your order, feel free to contact our customer support team, and they will be happy to assist you.
How Can I Return a Product?
We understand that sometimes you may need to return a product. We have a straightforward return policy in place to ensure your satisfaction. Here’s how you can return a product:
Check the return eligibility: Please make sure to initiate the return process within 14 days from the date of receipt. To be eligible for a return, the product must be in its original packaging, undamaged, and in the same condition as when you received it.
Contact our customer support: Reach out to our customer support team through email or the designated communication channel provided on our website. Inform them about your intention to return the product, providing details such as your order number, the item you wish to return, and the reason for the return.
Return shipment: Once your return request is approved, our customer support team will provide you with the necessary instructions and a return address. Package the product securely, ensuring it is in the original packaging, and ship it back to our warehouse.
Refund process: Upon receiving the returned product in our warehouse and verifying its condition, we will initiate the refund process. The refund will be processed using the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
It’s important to note that return shipping costs are typically the responsibility of the customer unless the product is defective or there was an error on our part. We recommend using a tracked and insured shipping method to ensure the safe and timely arrival of the returned product.
If you have any further questions or need assistance with the return process, don’t hesitate to reach out to our customer support team. We are here to help make your return experience as smooth as possible.